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| Brenthaven Warranty and Return Policy from Cases2Go |
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| Lifetime Guarantee |
The Brenthaven guarantee reflects the commitment to quality that goes into each and every Brenthaven product. Brenthaven cases come with our guarantee that this product is free from manufacturer's defects in material and workmanship for the life of the product. Rarely will a problem occur, but at any time during the life of the bag, if it is determined that the product is defective, Brenthaven will gladly repair or replace (at its option) your product, free of charge.
Brenthaven products are crafted from the highest quality components and manufactured according to our unsurpassed standards. However, our guarantee does not cover product damage resulting from abuse, misuse, unauthorized repair, improper handling, or airline damage. If such damage occurs in transit, you should file a claim with your carrier. Please remember that your contents are your responsibility.
This guarantee does not cover ordinary wear and tear. As with any luggage product, leather and component parts - particularly moving parts, extension handles, and wheels - will show wear over time. Eventually some components may need to be refurbished or replaced. For a minimal cost, we will be happy to repair your product or replace worn parts.
Please call Customer Service at 1-800-636-1690 for an RMA# prior to shipping. All returns subject to Cases2Go Sales and Return Policy. Shipments without an RMA# will be refused.
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